Louis V. Lepak Trucking Co. ("LVL," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit lvlepak.com (the "Site"), request service, apply for employment, or communicate with us by phone, email, or text message (together, the "Services").
By using the Services, you agree to the practices described in this policy. If you do not agree, please do not use the Services.
1. Information we collect
Information you provide. When you submit a service request or contact form, we collect your name, phone number, email address, and any details you include, such as freight type, pickup and delivery locations, schedules, and equipment needs.
Employment applications. If you apply for a position, you may provide contact details, employment and driving history, license and CDL information, and other information required under U.S. Department of Transportation (DOT) and Federal Motor Carrier Safety Administration (FMCSA) regulations. Applications are submitted through third-party hiring platforms, whose privacy policies also apply.
Mobile phone numbers. If you provide a mobile number and agree to receive text messages, we collect your number and a record of your consent.
Information collected automatically. When you visit the Site, our hosting and service providers may collect standard technical information such as IP address, browser and device type, pages viewed, referring website, and the date and time of your visit. We use this information to operate, secure, and improve the Site.
2. How we use information
We use the information we collect to:
- Respond to inquiries, quote requests, and service requests
- Provide, schedule, and coordinate transportation services
- Review employment applications and meet DOT and FMCSA hiring requirements
- Send operational and informational communications, including text messages you have agreed to receive
- Maintain the safety, security, and performance of the Site
- Comply with legal, regulatory, and contractual obligations
We do not sell your personal information.
3. Text messaging (SMS)
Louis V. Lepak Trucking Co. may send text messages to customers, job applicants, drivers, and employees who have opted in. Messages may include responses to inquiries, service and scheduling updates, dispatch and delivery notifications, hiring and application updates, and employee notices.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of information sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Third-party websites and services
The Site links to websites operated by others, including job application platforms, employee portals, fleet safety tools, retirement plan providers, and government agencies. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.
7. Data retention and security
We keep personal information only as long as needed for the purposes described in this policy, including to meet legal, regulatory, accounting, and DOT and FMCSA recordkeeping requirements.
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your choices
- Text messages: reply STOP to any message to opt out.
- Email: contact us to stop non-essential email communications.
- Access, correction, and deletion: you may ask to review, correct, or delete the personal information we hold about you. We may need to verify your identity, and some information must be retained to meet legal or regulatory obligations.
9. Children's privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Continued use of the Services after an update means you accept the revised policy.
11. Contact us
If you have questions about this Privacy Policy or our text messaging program, contact us: